Frequently Asked Questions on cineSync 5

Here are the significant new features of cineSync 5:

  • A new infrastructure designed for more streamlined reviews.

  • A new local player, available via cineSyncPlay.

  • OTIO support.

  • OCIO v2.x (previous versions support OCIO v1).

  • Full support for frame playback in multiple formats, including OpenEXR.

  • Support for layers.

  • New compare modes – wipe, top/bottom, A/B.

  • Support for separate audio tracks.

  • On-screen text tool.

  • Localization/language support—the first version supports Chinese, with more languages to be added.

  • Encryption and Watermarking for transferred files

  • Integration with Amazon S3 & AliCloud for file transfer

  • SDI output

  • HDR support

  • Added support for Hires encoded files within the ftrack Integration

  • Added ability to enable and disable Colour Grading

  • Added option to log all ftrack and ShotGrid communication

  • Playlist Folders

  • Ability to mute guests' volume

  • Ability to revoke guests' ability to control and draw

  • Improved fullscreen controls and playlist

  • LUTs

  • File sequence support

  • etc.

What features are yet to be added to cineSync 5?

The majority of existing cineSync 4 Pro features will be available in cineSync 5 Pro, with some exceptions.

Updates coming soon include:

  • Integration with Aspera for file transfer

I have an existing cineSync Pro account—will accessing cineSync 5 Pro come with a price?

No, accessing cineSync 5 will not come with an additional price if you already have a cineSync Pro account. cineSync 5 is available today as a free extension to existing paid cineSync Pro subscriptions. If you have an existing cineSync Pro account, you can use and explore cineSync 5 Pro for free while retaining cineSync 4 for current projects.

Please note: When you have a paid cineSync Pro account with cineSync 4, you cannot use the same credentials on cineSync 5. You need to enter those credentials into this website:

I’m not an existing cineSync user. Can I access cineSync 5 as a trial?

If you sign up for a cineSync trial, you’ll receive a cineSync Pro trial alongside the option of testing out cineSync 5. If you choose to convert from the trial to a paid Pro account, you’ll retain access to both cineSync 4 Pro and cineSync 5 Pro.

What is 'cineSyncPlay'?

cineSyncPlay is the downloadable app used to run cineSync 5. The cineSyncPlay features the fully-enabled local player version of cineSync, with local-only, frame-accurate playback and review of high-res frame sequences, OTIO and OCIO support, and more—all without needing to sign up for a license.

The ‘cineSyncPlay’ also comes integrated with any ftrack Studio license, so you can browse media, notes, and information in cineSyncPlay and then add feedback to your production plan.

We’re also working towards functionality enabling studios to easily integrate cineSyncPlay into their pipelines.

What are the minimum system requirements for running cineSync 5?


  • Mac OS X 10.14 or later

  • At least 4gig of ram

  • An internet connection that allows access to whitelisted addresses on port 443


  • Windows 10 or later

  • At least 4gig of ram

  • An Intel or AMD GPU that supports OpenGL 4.1 or greater

  • An internet connection that allows access to whitelisted addresses on port 443


  • Any 64 bit system that has GLIBC version 2.17 or later.

  • At least 4gig of ram

  • An Intel or AMD GPU that supports OpenGL 4.1 or greater

  • An internet connection that allows access to whitelisted addresses on port 443

Please note: System requirements are based on playing a 1920 x 1080 movie encoded using H.264

What files can I view in cineSync 5?

cineSync 5 supports most of the major movie and image formats as well as multi-page PDFs. cineSync 5 accounts also support frame playback for image sequences, including DPX, EXR, and Cineon.

How do I setup my firewall to use cineSync 5?

cineSync 5 communicates via port 443 and requires connections to the following addresses:

Previous versions of cineSync connected via port 5068, but cineSync 5 does not need access to port 5068

How do I report bugs or suggest features?

You can report bugs or suggest features by sending us an email at Alternatively, you can send your ideas to us directly from the cineSync interface via the Help menu.

How secure is cineSync 5?

cineSync 5 is secure by design; only synchronization data such as ‘I am on frame 10’ and ‘I have drawn a line here’ are sent to the other clients in a session. In addition to this, all communication is sent over an encrypted SSL connection.

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